FAQ

If you cannot find an answer to your question here, please feel free to contact us.

How do I make, change, or confirm a reservation?
How can I get a receipt?
Do you handle large groups?
Do you have on-site coordinators?
What if my arriving flight is late?
Where will I find my driver?
How will I know when my car has arrived and who is my driver?
Do you have buses or vans available for events?
What forms of payment do you accept?
What is your credit card processing procedure?
What if I am unable to arrive on time for a reservation? "A No Show"?
How do I know if a reservation has been accepted?
What is your cancellation policy?
If it is less than 24 hr and I need to cancel a pick up, what are the requirements?
What does NELimousine do with my personal information?

Elite Boston Limousine Serivce in Boston prides itself on a long-standing history of providing quality services to the area since 2000, during which time the following Frequently Asked Questions commonly arise. In the event that the information you are seeking is not contained within our FAQ section, please contact us via phone or email and an agent will promptly respond to your questions.

How do I make, change, or confirm a reservation?

You can make reservations online or by calling us at 781-267-6086   (local Boston area). When using our online system, you must make the reservation at least 48 hours prior to the scheduled pick up time. All reservation requests will be confirmed via e-mail, or fax. For changes or additional information please call us at 781-267-6086.

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How can I get a receipt?

Elite Boston Limousine Service in Boston offers you several options. For a ride that you've taken in the past, we can e-mail or fax you a receipt. Please call (781)267-6086, and one of our billing representatives will be happy to assist you.

For future rides, we offer you two ways to get your receipts online. Once you've created an Internet profile and registered for online receipts (by registering the credit cards that you use to charge your rides). You can even elect to have these receipts automatically emailed to you. Of course, you may still request a faxed copy of your receipts. Receipts are available within 24 hours of a ride's completion. Receipt emails are generated immediately following the charge to your credit card. We will be happy to e-mailyou.

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Do you handle large groups?

We are able to handle groups of any size. We specialize in meetings and events for large groups and conferences.

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Do you have on-site coordinators?

We can provide you with both on-site coordinators as well as meet and greeters.

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What if my arriving flight is late?

Our customers are privileged to grace period times, according to what type of car they have selected. Our operators check the arrival times for all flights.

Sedans - receive 30 minutes free on domestic and 30 minutes free on international flights.

Limousines - receive 30 minutes free on domestic and 50 minutes free on international flights.

Vans - receive 30 minutes free on domestic and 50 minutes free on international flights.

Mini-vans - receive 30 minutes free on domestic and on international flights. Waiting Time or Overtime charge starts after 15 min of scheduled Pickup time or drop-off time, and it billed at 30 min increment. Overtime rate varies depending on the Vehicle Type.

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Where will I find my driver?

There are different pickup locations at each airport or train station. A customer service representative will be able to explain the proper location when you make your reservation, or you can read our pickup procedures. You may also call 781-267-6086.

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How will I know when my car has arrived and who is my driver?

Your uniformed driver (suit and tie) will be holding a sign with your or your groups' name. The "meet and greet" is a great way to be welcomed by our company.

If you are unable to locate your chauffeur please call the dispatch at (781)267-6086 so they can help you locate each other.

Our dispatch team is always aware of the location of your vehicle. If you do not make contact with your driver at the specified time, simply call (781)267-6086.

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Do you have buses or vans available for events?

Understanding that a successful event depends upon the arrival and departure of participants, our highly-trained coordination specialists plan and manage all aspects of group ground transportation. We can provide sedans, vans or buses, depending on your specific requirements. Our close working relationships with local police, airport officials, destination management companies, and hospitality managers ensure that everyone will arrive where they needed on schedule.

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Whatforms of payment do you accept?

Elite Boston Limousine Service in Boston accepts American Express, VISA, Discover and MasterCard. All billing, including credit card processing and invoicing is handled in our Wakefield, MA office. No transactions take place in the car. Credit Card clients receive an e-receipt within 24 hours after service completion. Corporate clients have the option of account invoicing which can be set up through the NELimousine accounting department.

•Cash,American Express, Visa, and Master Card.

•No personal checks please.

•Corporate,small business, and personal accounts welcome. Please contact our billing department at (781)267-6086 9AM to 5PM .

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What is your credit card processing procedure?

Your credit card will be charged after the service.Prepayments can be arranged online for relatives or friends of the traveler.

For prepaid trips, your credit card will not be charged until the date and time of the scheduled service.

For monthly accounts, your card will be charged on the first day of each month, for the previous month's service.

Fares can also be paid directly to the chauffeur with cash, American Express, Visa, and Mastercard.

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What if I am unable to arrive on time for a reservation? "A No Show"?

ALL no shows will be charged full rate. To avoid being charged you must:

1.Call 781- 267- 6086 so that one of our dispatchers can get in touch with the driver and help you to locate each other.

2.If your plans have changed or there are other delays in your travel you must call dispatch at 781-267- 6086, to avoid being charged.

3.The dispatch will monitor all incoming flights of passengers, so flight delays will be accounted for.

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How do I know if a reservation has been accepted?

Once you have placed a reservation, you will receive an immediate email confirmation containing a reservation number. If the trip is booked online within 6 hours of the scheduled pickup, you will receive an email containing a reservation number with a pending status. Once you receive your Awaiting Confirmation email, call Elite Boston Limousine at (781)267-6086 to confirm availability.

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What is your cancellation policy?

Changes and cancellations can be made within 24 hours for Airport Pickup and 48 hours for Hourly charter by calling (781)267-6086.

A full fare, including a 20% gratuity, will be billed if a cancellation occurs in less than the time specified. A full fare, including a 20% gratuity, will be billed if the passenger fails to be at the designated pickup location (No-show). If for any reason, you could not locate the chauffeur cal781-267-60866.

To avoid being billed as a no-show, do not leave your location without communicating with us.

We do not guarantee vehicle availability or price for reservation changes.
Please note that all rates are subject to change without notice.

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If it is less than 24 hr and I need to cancel a pick up, what are the requirements?

Once we reserve the vehicle for your exclusive use, we cannot market that vehicle to anyone else, thus we do not offer refunds. We will issue a gift certificate, for the full value of your payment, for your use in the future. For VIP customers, we will simply charge for one hour in case of cancellation.

All cancellations must be made within 24 hrs prior to your arrival. To avoid being charged you must cancel your reservation within 24 hours before service time. You must provide a confirmation # for each reservation.

Phone Cancellation 24 hours* 781-267-6086.

*Cancellations by phone only weekdays between 10am-8pm.

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What does Elite Boston Limousine Service in Boston do with my personal information?

Elite Boston Limousine in Boston adheres to the strictest standards of privacy. The information we gather is used to enable us to better serve your needs. Your personal information will never be sold to any third-party vendors. You can also log into your profile on privacy policy and change your preferences to opt out of receiving any marketing offers.

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